Payments and Fraud Associate

Job Summary

Supporting a growing user base, the full-time Payments and Fraud Associate will manage customer inquiries, resolve payment issues, and conduct account investigations while working remotely on the West Coast during Pacific Time hours.

Key responsibilities

• Resolve user issues and inquiries professionally and promptly through email and chat
• Monitor for critical site issues and escalate as needed to ensure quick resolutions
• Review and approve player deposits and withdrawals while conducting basic account investigations

Required qualifications

• 2+ years of experience in a customer-focused role or 1+ year in payments or fraud-related experience
• Knowledge of online gaming fraud and payment systems is highly preferred
• Experience with payment providers such as PayPal and card processing
• Familiarity with customer support tools like Intercom
• Strong organizational skills with the ability to multitask effectively