Payments Coach

Job Summary

A company is looking for a Payments Coach to train, mentor, and motivate team members while overseeing daily operations.

Key Responsibilities

• Encourage and motivate team members to meet production and quality goals
• Identify training opportunities and assist with team member training and continuing education
• Handle escalation issues and ensure compliance with quality guidelines

Required Qualifications

• Debt settlement experience is required
• Detailed knowledge of creditor guidelines, processes, and payments
• Ability to review daily workflow and identify trends affecting the business
• High School Diploma or equivalent required
• Intermediate knowledge of MS Office programs and computer literacy skills