Payments Customer Support Specialist

Job Summary

A company is looking for a Lead Specialist, Payments Customer Support.

Key Responsibilities:

• Act as the primary contact for internal and external Commercial Payments customers, providing support for inquiries related to Treasury Management services
• Coordinate with Implementation Specialists for customer product implementations and training
• Manage and process all customer requests, ensuring timely and efficient handling of inquiries

Required Qualifications:

• 1-3 years of experience in commercial payments and/or banking, preferably in a business/commercial setting
• Bachelor's degree or equivalent work experience
• Ability to manage projects from inception to implementation
• Experience with PC-based hardware and software, including Microsoft Office suite
• Unrestricted work authorization without future sponsorship requirements