Payments Operations Manager

Job Summary

Overseeing a team responsible for change control processes within the payment system environment, the full-time Payments Operations Manager will ensure seamless updates, mitigate operational errors, and maintain compliance while working remotely.

Key responsibilities

• Develop and execute comprehensive onboarding project plans, managing timelines and milestones
• Create and maintain onboarding documentation and conduct training for onboarding and change management functions
• Analyze change management processes to identify improvements and ensure timely resolution of onboarding issues

Required qualifications

• Bachelor's Degree in Business, Project Management, or equivalent experience in Financial Technology
• 3+ years of experience in payment processing or merchant onboarding within the payments industry
• 3-5 years of management experience in a related field
• Proficiency in Microsoft Office Applications, JIRA, and Salesforce
• Strong analytical skills and attention to detail