Payments Operations Manager

Job Summary

Leading the operational success of Practice Pay, the full-time hybrid Payments Operations Manager will manage onboarding and activation strategies, ensuring merchants adopt payment solutions efficiently and compliantly while collaborating with cross-functional teams to enhance customer experience and revenue outcomes.

Key responsibilities

• Own the operational performance of Practice Pay onboarding and activation across multiple brands, ensuring quick and compliant merchant activation
• Identify and resolve friction points in the activation process to improve merchant activation rates and time-to-revenue
• Lead and develop a team of Payments Specialists, establishing performance expectations and operational KPIs

Required qualifications

• 10+ years of experience in payments, merchant services, fintech, or customer-facing operational leadership roles
• 5+ years of experience in leading and developing teams, including performance management and talent development
• Proven success in managing complex cross-functional initiatives with a focus on customer experience and operational execution
• Hands-on experience with payment onboarding platforms, reporting tools, and operational dashboards
• Strong ability to influence senior stakeholders and navigate competing priorities effectively