Payments Operations Specialist

Job Summary

To ensure the uninterrupted and secure flow of transactional operations, the full-time Payments Operations Specialist will manage the end-to-end resolution of payment anomalies, mitigate fraud risks, and optimize partner communications while working remotely.

Key responsibilities

• Own the investigation and resolution of multi-step payment anomalies and transaction-related issues
• Execute daily anti-fraud workflows and enforce compliance with payment regulatory standards
• Partner with internal teams and external payment service providers to unblock processing pipelines and communicate technical issues

Required qualifications

• 1+ years of experience in Customer Support, Payments Operations, or a fast-paced operational environment, with iGaming experience preferred
• Solid understanding of the online payments ecosystem and processing flows
• Hands-on experience with monitoring tools (Grafana) and incident management (Jira)
• Technical proficiency in analyzing PSP back-offices and strong Microsoft Excel skills
• Professional English proficiency and proficiency in Ukrainian or Russian languages