Payments Operations Specialist

Job Summary

To ensure the uninterrupted flow of transactional operations, the full-time Payments Operations Specialist will manage the end-to-end resolution of payment anomalies, mitigate fraud risks, and optimize partner communications while working remotely.

Key responsibilities

• Own the investigation and resolution of multi-step payment anomalies and transaction-related issues
• Execute daily anti-fraud workflows and enforce compliance with payment regulatory standards
• Collaborate with internal teams and external payment service providers to unblock processing pipelines and communicate critical service disruptions

Required qualifications

• 1+ years of experience in Customer Support, Payments Operations, or a similar operational environment, preferably in the iGaming industry
• Solid understanding of the online payments ecosystem, including processing flows and industry standards
• Ability to work rotating shifts, including night shifts
• Hands-on experience with monitoring tools (Grafana) and incident management (Jira)
• Technical proficiency in using PSP back-offices for log analysis and strong skills in Microsoft Excel