Payments Services Director
Job Summary
Owning the migration program execution and client-facing pricing operations, the full-time salaried Payments Services Director will manage merchant account transitions while collaborating with cross-functional teams to ensure a seamless experience for clients.
Key responsibilities
- Lead migration cohort planning and execution, including client communications and scheduling
- Oversee commercial pricing operations, ensuring clear communication of pricing changes to merchants
- Manage and develop the Merchant Services Executives, enhancing account management practices
Required qualifications
- 5+ years of experience in payments or fintech client operations and migration program management
- Proven experience in large-scale platform or processor migrations, including client communications
- Commercial pricing experience in a merchant-facing account management environment
- Experience managing and developing teams of client-facing professionals
- Strong ownership of complex client escalations and difficult conversations
Complete Job Description
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