Payments Support Specialist

Job Summary

A company is looking for a Payments Support Specialist.

Key Responsibilities

• Work daily on user cases related to payments, transactions, and customer inquiries
• Process and resolve requests in the internal system, communicating with payment partners and escalating complex cases as needed
• Maintain high quality of request processing while meeting KPIs for speed and accuracy

Required Qualifications

• 6+ months of experience in Customer Support or Payments Support, or successful completion of a test for candidates without experience
• Experience with ticketing systems (e.g., Intercom, Zendesk, Freshdesk) is a plus
• Intermediate level of English (written)
• Ability to efficiently handle routine tasks and meet deadlines