Payments Support Specialist

Job Summary

A company is looking for a Payments Support Specialist.

Key Responsibilities

• Process client requests related to payments escalated by first line support
• Check transaction statuses and interact with payment providers
• Initiate manual crediting or rejection of transactions as per regulations

Required Qualifications

• Basic understanding of payment systems (deposits/withdrawals, bank transfers, e-wallets)
• Confident PC user with experience in CRM, admin panels, and Google Sheets
• Intermediate English proficiency for reading system messages and correspondence
• Ability to work night shifts or on a shift schedule
• Experience in fintech or support/payments operations is a plus