Payments Support Specialist

Job Summary

Delivering exceptional customer service, the full-time remote Payments Support Specialist will manage customer inquiries and technical escalations, collaborating with internal teams and external partners to enhance the overall customer experience.

Key responsibilities

• Respond to and troubleshoot customer support inquiries related to Payments across various channels
• Support specialists by resolving technical issues and facilitating knowledge transfer
• Liaise with internal and external teams to address and resolve customer issues effectively

Required qualifications

• 1-3 years of experience in Technical Support and at least 1 year in Payments
• Proficiency with helpdesk and project management platforms such as Zendesk and Jira
• Ability to explain complex technical issues to non-technical stakeholders
• Experience in managing difficult conversations and maintaining composure under pressure
• Commitment to continuous professional development and openness to feedback