Payments Support Specialist

Job Summary

Processing client payment requests, the full-time Payments Support Specialist will manage transactions, interact with payment providers, and ensure compliance with regulations while working remotely on a flexible schedule.

Key responsibilities

• Process client requests related to payments, including deposits and withdrawals, escalated by first-line support
• Check transaction statuses and interact with payment providers using predefined templates
• Record actions in internal systems and prepare shift reports detailing processed requests and issues identified

Required qualifications

• Basic understanding of payment systems, including deposits, withdrawals, and bank transfers
• Experience as a confident PC user, familiar with CRM systems, admin panels, and Google Sheets
• Intermediate English proficiency for reading system messages and correspondence
• Ability to work night shifts or on a shift schedule
• Attention to detail and a sense of responsibility