Payor Success Associate
Job Summary
To support a growing mental health practice, the remote Payor Success Associate will manage higher-level contacts and back-office processes, prioritize incoming requests, and collaborate with various teams to enhance service delivery and internal workflows.
Key responsibilities
- Handle Health Plan Support, Customer Success inquiries, unmatched clients/members, and escalations
- Identify and implement process improvements to enhance service delivery
- Collaborate with the product team to address trending issues and share client feedback
Required qualifications
- Bachelor's Degree preferred
- 2+ years of professional experience in Customer Service
- Proficiency in Jira, Confluence, Google Workplace, Zendesk, and Looker
- Client-centric approach to work
- Excellent collaboration skills
Complete Job Description
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