Payroll Administration Specialist

Job Summary

Providing payroll administration services and customer support to a defined book of clients, the full-time Payroll Administration Specialist will manage daily case work, respond to payroll inquiries, troubleshoot audits, and conduct quarterly business discussions, all while working remotely.

Key responsibilities

• Serve as named Specialist for assigned Pay Administration customers, managing customer cases within established Service Level Agreements (SLAs)
• Assist customers with payroll-related questions and Workday functionality in alignment with standard operating procedures
• Troubleshoot quarter-end and year-end audit reports, providing recommendations and leading quarterly customer touchpoints

Required qualifications

• High School diploma or equivalent
• 3+ years of payroll experience, including research, troubleshooting, and customer support
• Experience with federal, state, and local payroll taxes
• Experience with quarter-end and year-end payroll processes, including W-2 activities
• Proficiency with Microsoft Office Suite