Payroll Client Services Coordinator

Job Summary

Resolving customer payroll inquiries and supporting payroll operations, the full-time Payroll Client Services Coordinator will learn payroll processes, manage support workflows, and efficiently address client issues in a remote environment.

Key responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage while adhering to service level agreements
• Provide timely updates and clear communication to customers regarding issue status and resolution timelines
• Follow internal workflows and support documentation to ensure consistent case resolution and accurate ticket documentation

Required qualifications

• Experience in customer service or support roles, preferably in payroll or HR
• Familiarity with payroll processes and compliance considerations
• Ability to learn and adapt to new systems and workflows quickly
• Strong organizational skills to manage multiple inquiries efficiently
• Proficiency in using documentation tools and support platforms