Payroll Customer Experience Engineer

Job Summary

A company is looking for a Customer Experience Engineer (Payroll Focus) to support US customers in managing payroll workflows.

Key Responsibilities

• Investigate and resolve payroll-related issues impacting runs, taxes, benefits, and reporting
• Advise customers on payroll configurations, compliance, and workflows
• Translate payroll challenges into product feedback and partner with teams on enhancements

Required Qualifications

• 4-6+ years of experience in Payroll, HRIS, or Payroll Support roles
• Strong understanding of US payroll processes and compliance considerations
• Experience troubleshooting payroll systems or integrations
• Ability to analyze workflows and identify configuration gaps
• Experience with payroll platforms (e.g., ADP, Gusto, Workday, Paylocity) is a plus