Payroll Customer Success Manager
Job Summary
Owning a portfolio of 75-125 large and medium-sized Payroll and PEO accounts, the fully remote Payroll Customer Success Manager will focus on adoption, retention, and expansion while collaborating closely with Payroll Operations, Tax, and Benefits teams to ensure compliance and timely payroll processes.
Key responsibilities
- Manage the customer lifecycle from onboarding to renewal, ensuring payroll-specific adoption milestones are met
- Monitor payroll accuracy and filing timeliness, identifying and addressing compliance-critical issues promptly
- Utilize data-driven insights to suggest process improvements and maintain accurate records in Salesforce and other tools
Required qualifications
- 1-3+ years of experience in customer success or account management specifically with payroll, PEO, or HCM accounts
- Working understanding of payroll fundamentals, including wage/hour basics and tax filing cadence
- Experience managing large or medium-sized accounts with higher complexity
- Proficiency in Salesforce; familiarity with Zendesk and NetSuite is a plus
- Comfortable using AI-enabled customer success tools for account management
Complete Job Description
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