Payroll Customer Success Manager

Job Summary

Driving customer satisfaction and revenue growth, the full-time Payroll Customer Success Manager will engage with clients through high-touch interactions, manage technical inquiries, and advocate for customer needs while working remotely.

Key responsibilities

• Build trust through live video interactions and drive renewal conversations to prevent churn
• Synthesize client feedback and product usage to advocate for customer needs with internal teams
• Project-manage technical issues and recommend payroll process improvements for clients

Required qualifications

• 2+ years of Account Management experience focused on customer satisfaction and churn mitigation
• Expert knowledge of B2B Payroll Processes, including federal and state laws and taxes
• Significant experience in Payroll and Tax Operations in a customer-facing role
• Case/Queue Management experience with a focus on organization and data hygiene
• Proven ability to operate independently in a fast-paced and changing environment