Payroll Partner Service Advocate

Job Summary

Providing exceptional service to payroll partners, the full-time Payroll Partner Service Advocate will manage customer inquiries, policy issuance, and complex escalations while working remotely.

Key responsibilities

• Handle communication with payroll partners and cross-functional teams to resolve customer issues and maintain service level agreements
• Apply advanced knowledge of Workers Comp to address billing, policy, and agency questions while advocating for customer needs
• Support onboarding and training of new hires, maintaining training materials and assisting with process testing

Required qualifications

• High school diploma or GED required; associate degree or higher preferred
• 1+ year in a high-volume customer contact environment and insurance customer service experience required
• Preferred experience in Payroll Partner customer service
• Proficient in G-Suite Tools, Salesforce, and Payment Processing Systems
• Demonstrated problem-solving skills and ability to navigate complex issues effectively