Payroll Specialist

Job Summary

Providing full end-to-end payroll processing support, the full-time Managed Payroll Specialist will manage multiple customers in a fast-paced remote environment, ensuring high client satisfaction and handling payroll configuration and year-end support.

Key responsibilities

• Act as the named Specialist for Managed Payroll and Payroll Administrative customers, supporting other OSV payroll, tax, and garnishment customers as needed
• Manage daily case responses to meet service level agreements and ensure high client satisfaction
• Lead client calls and participate in new client transitions, while troubleshooting payroll issues and configuring Workday pay components

Required qualifications

• Associate's degree
• 3+ years of payroll experience involving end-to-end processing, research, and troubleshooting
• 3+ years of customer experience or proven skills to operate at this experience level
• Advanced proficiency with Microsoft Word and Excel
• Strong understanding of payroll taxes, payroll configuration, and compliance