Payroll Success Manager

Job Summary

A company is looking for a Manager of Customer Success - Payroll.

Key Responsibilities

• Manage a team of Payroll Success Managers to enhance customer experience and achieve growth and retention goals
• Collaborate with cross-functional partners to align on opportunities and drive customer success throughout the post-live journey
• Oversee productivity, customer satisfaction, and performance management while acting as a point of escalation for customer issues

Required Qualifications

• 5+ years in Customer Success or Account Management in the SaaS industry
• 2+ years managing high-performing teams in the payroll or technology industry
• Expert knowledge of Payroll Processes and industry standards
• Experience managing programs or large process improvement projects
• Strong project management skills and ability to multitask