Payroll Support Advisor

Job Summary

Payroll Support Advisor provides full-time technical and payroll processing support to the PR Services team, responding to inquiries and resolving issues while ensuring service quality and compliance.

Key Responsibilities

• Act as a technical resource for systems, processes, and compliance
• Provide frontline support for complex configuration and service-related questions
• Assist in root cause analysis and implement innovative solutions for service issues

Required Qualifications

• Associate's degree
• CPP and Workday Payroll Certification required within 12 months of employment
• 3+ years experience in addressing complex customer service issues
• Proficient in MS Word, Excel, and PowerPoint
• Solid understanding of tax requirements and garnishment regulations (specific to roles)