Payroll Support Advisor

Job Summary

Providing advanced technical and payroll processing support, the full-time Payroll Support Advisor will ensure timely issue resolution, lead troubleshooting efforts, and serve as a subject matter expert on payroll systems while working remotely.

Key responsibilities

• Resolve complex inquiries and troubleshoot system issues, ensuring timely remediation and follow-up in alignment with established SLA commitments
• Communicate best practices and resolution strategies through various educational initiatives, including webinars and documentation
• Drive continuous improvement by identifying trends and partnering cross-functionally to enhance customer and associate experiences

Required qualifications

• High School Diploma or equivalent
• 3+ years of payroll experience involving end-to-end processing and troubleshooting
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proven ability to engage across corporate functions
• Strong written and verbal communication skills