Payroll Support Advisor

Job Summary

Providing advanced technical and payroll processing support, the full-time Payroll Support Advisor will ensure timely issue resolution, lead troubleshooting efforts for system errors, and serve as a subject matter expert while working remotely.

Key responsibilities

• Resolve complex inquiries and troubleshoot system and process issues, ensuring timely remediation and follow-up in alignment with established SLAs
• Communicate best practices and resolution strategies through webinars, documentation, and educational initiatives
• Drive the resolution of recurring issues by partnering cross-functionally to enhance customer and associate experiences

Required qualifications

• High School Diploma or equivalent
• 3+ years of payroll experience involving end-to-end processing, research, and troubleshooting
• Proven ability to engage across corporate functions
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills