Payroll Support Specialist

Job Summary

A company is looking for a Payroll Support Specialist to assist customers with the utilization and optimization of iSolved software.

Key Responsibilities

• Provide inbound application and functional support for iSolved HCM solutions via various communication methods
• Participate in Level 1 Support to assist clients and escalate issues as necessary
• Maintain accurate customer files and communication logs while conducting follow-ups on unresolved issues

Required Qualifications

• Associates degree or equivalent educational experience
• Minimum of 2 years of payroll experience
• Experience in supporting HCM solutions, including Payroll or web-based applications
• CPP, FPC, or CEBS certification is desirable