Payroll Support Specialist

Job Summary

A company is looking for a Payroll Support Specialist to assist in managing payroll inquiries and issues for partners.

Key Responsibilities

• Tackle a high volume of support requests with speed and precision
• Investigate complex payroll problems and trace root causes
• Collaborate across teams to troubleshoot issues and drive solutions

Required Qualifications

• 4+ years in a client or partner-facing role supporting technical products
• 2+ years experience at a payroll provider or platform
• Experience in high-volume support or operations environments
• Strong investigative instincts and ownership over ambiguous problems
• Fluency with ticketing and case management systems, preferably ZenDesk