Payroll Support Specialist

Job Summary

To support a growing team, the hybrid Payroll Support Specialist will provide full client HRIS program support, resolve service issues, and maintain client relationships while working both onsite and remotely.

Key responsibilities:

• Provide comprehensive support for HRIS programs and resolve client inquiries in real time
• Triage customer issues and escalate to second-level support as necessary
• Collaborate with product and development teams to identify and address recurring payroll software bugs

Required qualifications:

• Fundamental Payroll Certification or equivalent credentials
• 3+ years of experience in customer service or B2B SaaS support, with payroll experience
• 1+ year of experience supporting payroll or benefits software functionality
• Strong understanding of payroll compliance and regulations
• Proficiency with MS Office Suite, particularly Excel and Outlook