Payroll Support Specialist

Job Summary

To support a growing payroll platform, the full-time Payroll Support Specialist will manage payroll inquiries, resolve issues, and guide customers through the payroll product, all while working remotely within the United States.

Key responsibilities

• Handle payroll support tasks including pay runs, direct deposits, and tax filing corrections
• Diagnose and resolve payroll issues promptly, ensuring accurate and timely support for customers
• Write and maintain help articles and internal documentation to enhance team efficiency and customer self-sufficiency

Required qualifications

• 1 - 2 years of experience in payroll support, processing, or operations
• 3+ years of experience in customer support, preferably in a SaaS, fintech, or HR/payroll software environment
• Solid understanding of payroll fundamentals and compliance requirements
• Experience writing help documentation or contributing to a knowledge base
• Familiarity with startup environments and the ability to work under pressure