Payroll Support Specialist

Job Summary

Managing a dedicated client list, the full-time Payroll Support Specialist will accurately run payroll, troubleshoot client payroll needs, and provide technical support remotely.

Key responsibilities

• Engage with clients via phone and web to identify and resolve payroll challenges
• Provide technical support on payroll processing procedures and manage integration of client payroll submissions into the software
• Act as the first point of contact for employer and employee payroll questions

Required qualifications

• 3+ years in payroll processing or payroll support
• Hands-on experience with SaaS payroll software (ADP, Paycor, Paylocity, or similar)
• Strong customer service instincts and a genuine interest in helping people
• Ability to manage multiple client payroll cycles simultaneously