Payroll Tax Case Administrator

Job Summary

A company is looking for a Payroll Tax Case Administrator to support domestic North American tax functions for clients.

Key Responsibilities

• Setup and index tax tickets and notices accurately and timely
• Perform daily audits of ticket and notice data with a target accuracy of 98%
• Manage unassigned aged tickets within a 24-hour timeframe

Required Qualifications

• High School graduate, GED or equivalent; higher education preferred
• 1-2 years of customer service or call center experience
• Strong analytical and research skills
• Experience in Microsoft Word and proficiency in Excel
• Willingness to work split shifts, evenings, weekends, and holidays