Payroll Technical Support Engineer

Job Summary

Supporting US customers in managing mission-critical payroll workflows, the full-time remote Payroll Technical Support Engineer will combine technical troubleshooting with payroll product expertise to resolve issues impacting pay accuracy and prevent risks.

Key responsibilities

• Investigate and resolve payroll-related escalations, ensuring accurate data flow between systems and integrations
• Advise customers on payroll configurations and best practices while troubleshooting compliance issues
• Identify misconfigurations and recommend process improvements to enhance payroll operations

Required qualifications

• 4+ years of technical support experience with payroll applications or HR SaaS systems
• Strong understanding of payroll systems and related business processes
• Experience troubleshooting complex customer issues and performing root cause analysis
• Familiarity with APIs, integrations, and database concepts, including SQL
• Proactive mindset with the ability to work independently and drive tasks forward