Payroll Technical Support Engineer

Job Summary

Supporting US customers in managing mission-critical payroll workflows, the full-time Payroll Technical Support Engineer will combine technical troubleshooting with payroll product expertise to resolve complex issues and ensure accurate payroll processing while working remotely or in a hybrid schedule from NYC.

Key responsibilities

• Investigate and resolve payroll-related escalations, ensuring accurate data flow between systems
• Advise customers on payroll configurations and best practices, troubleshooting compliance and workflow issues
• Translate customer payroll challenges into product feedback and collaborate with Product and Engineering teams on enhancements

Required qualifications

• 4+ years of technical support experience with payroll applications, HRIS systems, or HR SaaS
• Strong understanding of payroll systems, data flows, and related business processes
• Experience in troubleshooting complex customer issues and performing root cause analysis
• Familiarity with APIs, integrations, webhooks, and SQL/database concepts
• Proactive mindset with the ability to work independently and drive tasks forward