P&C Insurance Team Lead

Job Summary

A company is looking for a P&C Insurance Service Team Lead.

Key Responsibilities

• Lead a remote service team to drive customer service outcomes and support daily call center operations
• Analyze individual agent performance and service results to inform operational changes
• Coach and mentor agents to enhance customer experiences and foster accountability

Required Qualifications

• 3+ years of experience in a service leadership role
• Active P&C or Personal Lines Insurance License
• Experience in evaluating P&C decisions
• Analytical mindset with the ability to analyze data and review reports
• Experience in early-stage or high-growth tech startups is a plus