P&C Licensed Customer Care Representative

Job Summary

To support customer inquiries and insurance policy needs, the full-time P&C Licensed Customer Care Representative will deliver exceptional service remotely, answering questions about coverage, rates, and billing while navigating multiple systems.

Key responsibilities

• Receive and respond to inquiries related to insurance matters, resolving moderately complex issues regarding policy provisions
• Communicate with customers via phone, chat, and email while documenting interactions thoroughly in the system
• Partner with various departments to address customer needs and escalate unresolved issues for further resolution

Required qualifications

• High School Diploma or equivalent required
• Active Producer/Agent Property & Casualty (P&C) license is mandatory
• Minimum of 1-3 years of customer service experience, preferably in a call center or insurance environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite is preferred