P&C Licensed Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (P&C Licensed).

Key Responsibilities

• Handle policyholder and agent requests, addressing inquiries related to policy changes and payment issues
• Achieve first-interaction resolution to enhance customer satisfaction
• Build and maintain customer relationships while monitoring and responding to voicemails

Required Qualifications

• B.A. or B.S. degree or equivalent
• 2+ years of experience in customer success or account management
• Property & Casualty Producer license in home state, with willingness to pursue licensing in other states
• Knowledge of commercial insurance and compliance requirements
• Expertise with Microsoft Office products, especially Excel and SharePoint