P&C Licensed Customer Service Manager

Job Summary

Managing the day-to-day operations of the Commercial Lines customer service representative team, the full-time P&C Licensed Customer Service Manager will set goals, mentor staff, and drive performance to achieve agency growth and sales targets while ensuring high-quality service delivery.

Key responsibilities

• Manage the commercial lines account management team to ensure timely and quality completion of tasks
• Monitor team performance and provide ongoing training and support to meet established goals
• Collaborate with management to enhance marketing efforts and lead generation initiatives

Required qualifications

• Bachelor's degree or equivalent experience with a minimum of 5 years in P&C insurance management
• Valid P&C license is required
• Strong knowledge of P&C coverage, rules, and regulations
• Proven leadership skills with a participative management style
• Ability to assess team performance and provide motivational support effectively