P&C Licensed Customer Service Supervisor
Job Summary
Overseeing customer service operations, the full-time remote P&C Licensed Customer Service Supervisor will manage a team, address escalated issues, and ensure compliance with industry regulations while maintaining high customer satisfaction levels.
Key responsibilities
- Supervise day-to-day operations in the customer service department
- Respond to escalated customer service issues in a timely manner
- Monitor and analyze call center performance metrics to drive improvements
Required qualifications
- Minimum of 3+ years of experience in a call center environment, with at least 2 years in a supervisory role preferred
- BSc degree in Business Administration or relevant field, or equivalent experience
- P&C Licensed required
- Strong knowledge of property and casualty insurance
- Proficiency in Microsoft Office and customer service software
Complete Job Description
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