P&C Licensed Customer Support Specialist

Job Summary

Joining a small, collaborative team, the full-time P&C Licensed Customer Support Specialist will provide front-line support to policyholders by resolving inquiries, clarifying coverage, and ensuring a seamless insurance experience in a fully remote environment.

Key responsibilities

• Provide accurate information to customers regarding policies, coverage, billing, and claims through phone and email
• Communicate complex insurance topics in plain language to ensure customer understanding and document all interactions thoroughly
• Work independently in a fast-paced remote environment while collaborating with the broader Customer Support and Claims teams

Required qualifications

• Active P&C License
• 3+ years of customer support experience
• 1+ year of experience supporting insurance products (P&C preferred)
• Proven ability to work independently in a remote role
• Self-starter mentality with a collaborative mindset