PC Support Technician

Job Summary

Providing in-depth technical support, the full-time PC Support Technician will deliver remote IT assistance through phone and email, troubleshoot incidents, and maintain knowledge articles while supporting a 24x7 operation that requires shift flexibility, including nights and weekends.

Key responsibilities

• Resolve basic issues remotely via phone and email support, progressing to more complex problems after training
• Document all required information in the ticketing system and knowledgebase, ensuring accuracy and efficiency
• Route and dispatch service requests to appropriate IT support groups for resolution

Required qualifications

• High School Diploma or equivalent
• Ability to type 35 WPM
• Ability to obtain and maintain a Public Trust Clearance
• Demonstrated experience with Mac and Windows Operating Systems and hardware
• 1-2 years of PC support, diagnostic/troubleshooting, and repair experience is desired