PCI Compliance Specialist with French

Job Summary

Providing expert customer support in a remote capacity, the part-time PCI Compliance Specialist with French will guide users through the PCI-DSS compliance process, assist with platform navigation, and ensure timely resolution of inquiries while maintaining high service standards.

Key responsibilities

• Provide customer support across an omni-channel environment, ensuring timely and accurate resolution of inquiries
• Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
• Assist customers in troubleshooting the online platform, addressing issues with minimal disruption to operations

Required qualifications

• Minimum education: High school diploma or equivalent
• 1+ years of experience in a call center customer support role
• Proficiency in Microsoft Office Suite - Microsoft Word, Excel, Outlook
• Fluency in French
• Detail-oriented with strong decision-making and problem-solving abilities