PCI Compliance Support Specialist

Job Summary

Providing exceptional customer support, the part-time PCI Compliance Support Specialist will guide users through the PCI-DSS compliance process and assist customers with navigating the online platform while working remotely.

Key responsibilities

• Provide customer support across various channels, ensuring timely and accurate resolution of inquiries
• Guide users through the PCI-DSS compliance process with clear instructions to maintain regulatory standards
• Proactively identify opportunities to streamline processes and communicate trends impacting efficiency or compliance

Required qualifications

• Minimum education: High school diploma or equivalent
• 1+ years of experience in a call center customer support role
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Collaborative and customer-focused with a professional phone presence
• Detail-oriented with solid decision-making and problem-solving abilities