PCS Portal Specialist

Job Summary

To support a modernization initiative within the Department of State, the full-time PCS Portal Specialist will manage relocation services through the PCS Online Portal, guiding employees through the relocation process and providing end-user support while collaborating with stakeholders and software vendors.

Key responsibilities

• Define and refine requirements for a travel management system in collaboration with software vendors and stakeholders
• Analyze workflows to identify improvements in managing relocations, travel orders, and allowances
• Provide timely support and training to customers, ensuring compliance with PCS processes and facilitating effective communication

Required qualifications

• High School diploma or equivalent is required
• Expertise in the Department of State PCS Portal and PCS process
• Basic understanding of passport and visa processes
• Experience with Travel Authorizations and addressing errors in the process
• Ability to obtain and maintain a Public Trust clearance