Pega Support Engineer
Job Summary
Seeking an experienced Pega Support Engineer for a remote, full-time position focused on providing Tier 2/Tier 3 application support, incident management, and advanced troubleshooting for an enterprise Department of Veterans Affairs Pega solution.
Key responsibilities
- Provide Tier 2/Tier 3 troubleshooting and configuration support for Pega applications, including access, roles, workflows, and integrations
- Receive, triage, prioritize, and resolve incidents and service requests while coordinating with the VA service desk and maintaining accurate communication
- Develop and maintain knowledge articles and support documentation, and analyze ticket trends to recommend improvements
Required qualifications
- 4+ years of experience in application support, incident management, or IT service management
- Hands-on experience troubleshooting Pega applications or similar enterprise workflow platforms
- Experience with Tier 2/Tier 3 support processes, including escalation and resolution tracking
- Ability to analyze logs and diagnostics to troubleshoot application behavior and performance
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
Complete Job Description
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