Pennsylvania Licensed Care Connector

Job Summary

Supporting daily operations of integrated care management interventions, the Pennsylvania Licensed Care Connector will process calls from members and providers, provide educational materials, and implement strategies to improve healthcare adherence in a fully remote role.

Key responsibilities

• Process calls from members and providers to support integrated care management
• Provide educational materials and resources to members under the direction of clinical staff
• Implement strategies to enhance healthcare adherence and reduce barriers to care

Required qualifications

• High School Diploma or equivalent required
• Minimum of two years of work experience in a healthcare environment
• At least one year of telephonic customer service experience, preferably in healthcare
• Strongly prefer training or certification as a Medical Assistant, Home Health Aide, or Nursing Assistant
• Familiarity with medical terminology, ICD, CPT, and/or coding preferred