Pennsylvania Licensed Care Connector

Job Summary

Assisting patients and members with clinical support and education, the full-time Pennsylvania Licensed Care Connector will work remotely to resolve concerns, manage crisis situations, and advocate for individuals with special needs or social determinants of health.

Key responsibilities

• Serves as the primary contact for the Enhanced Member Supports Unit, addressing patient/member concerns and inquiries
• Assesses clinical issues to ensure accurate and prompt information is provided to patients, members, and providers
• Manages crisis situations and coordinates with internal departments to resolve issues effectively

Required qualifications

• Bachelor's Degree in a related field (Social Work, Healthcare Administration, Psychology, Public Health, Human Services, or similar)
• Minimum of 1 year of related work experience