Pennsylvania Licensed Care Connector

Job Summary

To support the Enhanced Member Supports Unit, the full-time Pennsylvania Licensed Care Connector will assist in resolving patient/member concerns, provide education and support regarding available services, and manage crisis situations while working remotely from Pennsylvania.

Key responsibilities

• Serve as the primary contact for patients/members/providers, addressing clinical issues and concerns promptly
• Assist patients/members with social determinants of health and navigate complex eligibility issues through effective communication
• Collect and record data on caller needs and coordinate with internal departments to resolve issues efficiently

Required qualifications

• Bachelor's Degree in a related field (Social Work, Healthcare Administration, Psychology, Public Health, Human Services, or similar)
• Minimum of 1 year of related work experience