Pennsylvania Licensed Customer Service Rep

Job Summary

Delivering exceptional customer service remotely, the full-time Pennsylvania Licensed Customer Service Representative will manage inbound and outbound calls, assist with customer accounts, and provide technical support while working from home.

Key responsibilities

• Manage customer accounts and provide technical support through inbound and outbound calls
• Deliver the highest level of customer service experience consistently
• Perform application data entry and respond to online chat inquiries as assigned

Required qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Moderate to advanced computer skills with a high level of comfort learning new technology
• Ability to work in a dedicated, private, and secure workspace with a hard-wired internet connection
• Commitment to full attendance during a paid 3-week training period