Pension Administration Team Leader

Job Summary

Working remotely, the full-time Pension Administration Team Leader will oversee day-to-day client management and team development, ensuring high-quality service delivery and acting as a subject matter expert on client plans and administrative procedures.

Key responsibilities

• Maintain professionalism and urgency to meet client and participant expectations through extensive communication
• Direct the team in delivering accurate service while managing client-specific questions and providing ongoing training
• Identify areas for process improvement and manage multiple client teams based on project scope and complexity

Required qualifications

• Bachelor's degree
• 3-5 years of experience in defined benefit administration
• Strong proficiency in MS Excel and Word; proficiency in MS Access and MS Project preferred
• Experience with pension-related calculations
• Previous experience in creating business processes for project implementation