People Knowledge Experience Manager

Job Summary

A company is looking for a People Knowledge Experience Manager.

Key Responsibilities

• Build and manage a centralized People knowledge ecosystem, including governance and lifecycle management
• Establish AI-ready knowledge structures to support automation and integrate with case management and AI support systems
• Lead cross-functional programs to enhance self-service capabilities and improve overall service delivery

Required Qualifications

• Experience in building or transforming knowledge management systems or shared services functions
• Strong understanding of end-user experience in People Operations or HR service delivery
• Proven experience with AI-native workflows and automation
• Ability to operate strategically while executing operational tasks in a fast-paced environment
• Proven capability to lead initiatives and influence stakeholders without direct authority