People Service Delivery Lead
Job Summary
Driving operational excellence, the full-time People Service Delivery Lead will manage complex case management, service governance, and AI-enabled improvements in a remote capacity.
Key responsibilities
- Own complex case management and processes requiring advanced domain expertise and structured troubleshooting
- Lead service governance, supplier oversight, operational performance reviews, and process improvements across large functional areas
- Drive AI-enabled operational improvements by identifying automation use cases and optimizing workflows while ensuring quality outcomes
Required qualifications
- 8-10 years of experience in service delivery functions, including case management and HRIS administration
- Proven expertise in process design, documentation, and SOP development
- Advanced proficiency in Excel and Google Sheets, including pivot tables and VLOOKUP
- High School Diploma or equivalent; Bachelor's Degree preferred
- Experience in applying AI tools and automation in operations is a plus
Complete Job Description
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